Help Center
Frequently Asked Questions
Everything you need to know about VibeMart
🚚 Delivery
How long does delivery take?▼
2–5 business days across UAE and Saudi Arabia. You'll get an SMS + email with tracking once shipped.
Which areas do you deliver to?▼
All cities in UAE (Dubai, Abu Dhabi, Sharjah, etc.) and Saudi Arabia (Riyadh, Jeddah, Dammam, etc.).
Is there a delivery fee?▼
Delivery fees are calculated at checkout based on your location. Free delivery is available on qualifying orders.
💵 Cash on Delivery
Is COD available on all orders?▼
Yes! Cash on Delivery is available on all orders across UAE and Saudi Arabia. Pay when your package arrives.
What currency do I pay in?▼
UAE customers pay in AED. Saudi Arabia customers pay in SAR.
↩️ Returns & Refunds
What is your return policy?▼
30-day hassle-free returns. Contact us, we arrange pickup and process a full refund within 3–5 business days.
My item arrived damaged. What do I do?▼
Contact us immediately with photos. We'll send a replacement or full refund right away — no questions asked.
📦 Orders
How do I track my order?▼
Visit our Track Order page or use the tracking link in your shipping SMS/email.
Can I cancel or change my order?▼
Contact us within 2 hours of placing your order via WhatsApp or email and we'll make the changes for you.