Shipping policy
Shipping Policy
At VibeMart, we aim to provide a simple and reliable delivery experience for customers in the United Arab Emirates and Saudi Arabia.
Shipping Countries
We currently offer delivery to:
- United Arab Emirates (UAE)
- Saudi Arabia (KSA)
Delivery Time
Our standard estimated delivery time is 2β5 business days for eligible orders in the UAE and Saudi Arabia.
Delivery times are estimates and may vary depending on the delivery location, order processing, courier availability, public holidays, weather conditions, or other circumstances outside our control.
Shipping Cost
We currently offer free standard delivery for eligible orders in the UAE and Saudi Arabia.
Any applicable delivery charges will be clearly displayed before the customer completes the order.
Order Processing
Orders are normally processed after the order details have been confirmed.
For Cash on Delivery orders, our team or delivery partner may contact the customer to confirm the order before dispatch.
Tracking
When tracking information is available, it may be provided to the customer after the order has been fulfilled and shipped.
Tracking updates can sometimes take time to appear after the parcel has been handed to the delivery carrier.
Delivery Address
Customers are responsible for providing a complete and accurate delivery address, phone number, and other required contact information.
If incorrect or incomplete information causes a delivery problem, additional delivery arrangements may be required.
Delayed Deliveries
Although we aim to deliver within the estimated timeframe, unexpected delays may occur because of courier operations, weather, holidays, or other circumstances beyond our control.
If your order appears significantly delayed, please contact VibeMart customer support so we can assist you.
Cash on Delivery
Cash on Delivery (COD) is available for eligible customers in the UAE and Saudi Arabia.
Customers should have the exact order amount ready when the delivery is made where possible.
Contact Us
If you have questions about shipping or your order, please contact VibeMart customer support using the contact information provided on our website.