Refund policy

Return & Replacement Policy

At VibeMart, we want you to have a smooth shopping experience. If you receive a product that is incorrect, faulty, broken, or damaged, please contact our customer support team so we can review your request and assist you with the applicable replacement process.

Replacement Eligibility

Product Eligibility

If you receive a product that is incorrect, faulty, broken, or damaged, you may be eligible for a replacement subject to the conditions of this policy.

Timeframe

VibeMart accepts eligible complaints made within 30 days of delivery.

Requests for replacement made within 7 days from the date of delivery may be processed as a free replacement when the product is confirmed to be incorrect, faulty, broken, or damaged.

For eligible replacement requests made after 7 days, replacement charges may apply.

Replacement Process

To request a replacement, please contact VibeMart customer support and provide:

Your order number
Your name and contact details
A clear description of the issue
Clear photos and/or a video showing the incorrect, faulty, broken, or damaged product

A video may be required to verify the issue and determine whether the product is faulty or whether the issue can be resolved through proper use or guidance.

After reviewing the submitted information, VibeMart will determine the applicable resolution and replacement process.

Where required, the product may need to be returned in its original packaging together with the original product box and accessories.

Eligible replacement requests will be handled according to the applicable fulfillment and replacement procedures.

Change of Mind

We do not offer replacements for change-of-mind requests.

Products must have an eligible issue, such as being incorrect, faulty, broken, or damaged, to qualify for consideration under this policy.

Refunds

VibeMart does not offer refunds under this replacement policy.

Eligible cases involving incorrect, faulty, broken, or damaged products are handled through the applicable replacement process.

Important Conditions

Replacement requests are subject to review and verification.

The availability and conditions of a replacement may depend on the circumstances of the order and the applicable fulfillment requirements.

Customers should keep the original product packaging, product box, and accessories where reasonably possible until the replacement request has been resolved.

For replacement requests, damaged or faulty products, incorrect orders, or any questions regarding this policy, please contact VibeMart customer support using the contact details provided on our website.

VibeMart reserves the right to review each request according to the circumstances of the order and the applicable replacement requirements.