Refund policy

Refund & Replacement Policy

At VibeMart, we want our customers in the United Arab Emirates (UAE) and Saudi Arabia (KSA) to have a reliable shopping experience. This policy explains how we handle replacement requests for products purchased from VibeMart.

Replacement Eligibility

If you receive a product that is incorrect, faulty, broken, or damaged, you may be eligible for a replacement.

To help us verify the issue, we may ask you to provide clear photos or a short video showing the product and the problem.

Replacement Timeframe

VibeMart will consider eligible complaints reported within 30 days of delivery.

If you report an eligible incorrect, faulty, broken, or damaged product within 7 days of delivery, the replacement will be provided free of charge, subject to verification of the issue.

For eligible replacement requests made after 7 days, applicable replacement charges may apply.

Replacement Process

To request a replacement, please contact VibeMart customer support and provide:

Your order number
Your name and contact information
A description of the issue
Clear photos or video of the product when requested

Our team will review the complaint and guide you through the replacement process.

In some cases, the product may need to be collected or returned for verification. Customers may be required to keep the original product packaging, product box, and accessories until the replacement process is completed.

No Refund Policy

VibeMart does not offer refunds for standard product orders.

If an eligible product is incorrect, faulty, broken, or damaged, the available remedy is a replacement, subject to the conditions described in this policy.

Change of Mind

We do not offer replacement or refund for change of mind, including situations where a customer simply no longer wants the product or changes their preference after placing an order.

Important Information

Product issues must be reported within the applicable timeframe. Replacement requests are subject to verification and the availability of the relevant product.

Delivery and replacement arrangements may be affected by courier operations, public holidays, or other circumstances outside our control.

For replacement requests or questions about this policy, please contact VibeMart customer support using the contact information provided on our website