Terms of service

Welcome to VibeMart. By accessing or using our website and placing an order, you agree to the terms described below.

General

VibeMart provides products for customers in the United Arab Emirates and Saudi Arabia. We reserve the right to update product information, prices, availability, and these Terms of Service when necessary.

Products and Pricing

We make reasonable efforts to ensure that product descriptions, images, prices, and availability are accurate. However, minor differences in product appearance, color, packaging, or specifications may occur.

Product colors, designs, sizes, packaging, or other details may vary based on availability.

Prices and promotions may change without prior notice. The price displayed at checkout is the price applicable to the order, subject to any clearly stated delivery charges or discounts.

Orders

When you place an order, you agree to provide accurate and complete contact and delivery information.

For Cash on Delivery orders, VibeMart or its delivery/fulfillment partner may contact you to confirm your order before it is dispatched.

VibeMart reserves the right to cancel or refuse an order in circumstances such as incorrect pricing, product unavailability, suspected fraudulent activity, inaccurate customer information, or other circumstances that prevent us from fulfilling the order.

Cash on Delivery

Cash on Delivery (COD) is available for eligible customers in the United Arab Emirates and Saudi Arabia.

Customers are responsible for accepting the order and paying the confirmed order amount when the order is delivered.

Shipping

Orders are normally delivered within the estimated timeframe stated in our Shipping Policy.

Our standard estimated delivery time is 2–5 business days for eligible orders in the UAE and Saudi Arabia.

Delivery times are estimates and may vary because of courier operations, holidays, weather conditions, incorrect or incomplete address information, or other circumstances outside our control.

Please review our Shipping Policy for additional information.

Returns and Replacements

Returns, cancellations, and replacement requests are handled according to our Return & Replacement Policy.

If you receive an incorrect, faulty, broken, or damaged product, you may be eligible for a replacement subject to the conditions of our Return & Replacement Policy.

Eligible complaints must be submitted within 30 days of delivery.

Replacement requests made within 7 days from the date of delivery may be processed as a free replacement when the product is confirmed to be incorrect, faulty, broken, or damaged.

For eligible replacement requests made after 7 days, replacement charges may apply.

We do not offer replacements for change-of-mind requests.

VibeMart does not offer refunds under its replacement policy.

Please review our Return & Replacement Policy before placing an order.

Order Cancellation

If you wish to cancel an order, please contact VibeMart customer support as soon as possible.

We will try to process cancellation requests before the order has been processed or shipped. Once an order has been shipped, cancellation may no longer be possible and the applicable replacement/return process may apply.

Customer Information

You are responsible for providing accurate information, including your name, phone number, email address, and complete delivery address.

VibeMart is not responsible for delivery problems caused by incorrect or incomplete information provided by the customer.

Website Use

You agree not to misuse the website, attempt unauthorized access, interfere with website functionality, introduce harmful or malicious content, or use the website for unlawful purposes.

Intellectual Property

The VibeMart name, website design, content, graphics, product content, and other materials provided by VibeMart may not be copied, reproduced, modified, distributed, or used without appropriate authorization.

Third-Party Services

VibeMart may use third-party services for payment processing, shipping, fulfillment, analytics, marketing, customer support, and other business operations.

Third-party services may have their own terms, conditions, and policies. VibeMart is not responsible for terms or policies that are independently controlled by third-party service providers.

Product Availability

Product availability may change without prior notice. If a product becomes unavailable after an order is placed, VibeMart may contact the customer regarding the available options or cancel the order where fulfillment is not possible.

Changes to These Terms

We may update these Terms of Service from time to time. The updated version will be posted on this page and will apply from the time it is published.

Contact

If you have questions about these Terms of Service, please contact VibeMart through the contact information provided on our website.